01202 308000

Customer Experience Manager

What will you be doing?

Exceptional customer experience is one of our core objectives within our Company. The Customer Experience Manager is a big part of delivering that experience on a day to day basis. As a true ambassador of our brand, your role will involve:

  • Improving customer service experience in all points throughout the business
  • Creating and implementing strategies for the continuous improvement of customer service and retention
  • Working across systems and platforms to obtain the relevant data in terms of analysis to access customer relations
  • Creating a culture within the company to inspire amongst the teams to drive customer service experience
  • Investigating and manipulating data
  • Ensuring consistency across the business so that customers understand the purpose and company values

What skills and experience should you have?

  • You’re an experienced customer services professional with management experience with a minimum of 3 years’ experience in Customer Experience, Customer-Service or Account management.
  • Strong IT skills, including Microsoft Office, in-particular Microsoft Excel.
  • Hands-on experience working with software systems such as SugarCRM (or similar).
  • Must be analytical and enjoy investigating and manipulating various types of data.
  • Looking for somebody with a “can-do” attitude and somebody who is a “do-er” as well as a leader.
  • A natural relationship builder who is committed to customer excellence.
  • Excellent written and verbal communication skills.
  • Must have a strong commercial focus and be well versed in interacting with customers to identify and process their feedback.
  • Experience of high level project management and delivery.
  • Demonstrated ability to present convincing ideas, facilitate group sessions, influence decisions and interact with all levels of stakeholders across the business.

What’s in it for you?

  • Competitive salary (DOE)
  • Medicash health benefits
  • 25 days holiday
  • Pension scheme
  • Access to the Enhanced camper van
 Send us your CV

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