MEET THE TEAM

Business Solutions Team


Mike Blunden

Head of Solutions


As Head of Business Solutions, Mike leads the team in providing quality software applications, systems integration and custom offerings to support clients with business efficiencies, automation and growth. Mike oversees the full lifecycle of project management, including delivery and implementation of software configuration, training, custom development and systems integration. In addition, Mike oversees the larger, more complex projects and key clients.

With extensive experience in support, consultancy and sales, Mike brings real solutions delivery experience to guide the team.

Mike is married with two children and in his spare time likes to workout, go kayaking and cooking for friends and family.

Jo Clark

Solutions Consultant


Jo started with Enhanced in January 2020. Jo comes with a fresh approach to Consulting with a background in Finance and Payroll, this enables her to fully support our clients in the unknown of transferring software.

Jo describes herself as approachable, dynamic and a fast learner. If she doesn’t know the answer she’s sure to go away and teach herself before giving any client the answers and assurance required.

In her spare time she enjoys spending time with her family and visiting new places.

Candice Edwards

Solutions Consultant


Candice joined Enhanced in June 2021 as a Solutions Consultant after pursuing a change in career.  With having 15 years’ experience within the Finance industry, Candice’s experience enables her to understand our client’s needs from the user’s point of view.

In her spare time, Candice loves going to the gym, paddle boarding and exploring new places.

Emma Gill

Client Support


Emma started her working life at a local Engineering company and after 11 years and on completion of her Business Studies degree, decided on a career change. She left to work at JP Morgan Chase where she worked as a Senior Technical Help Desk Analyst before moving into Problem Management. Whilst at JPM she was outsourced to IBM Professional Services.

Following a career break to raise her two lively boys, Emma returned to work and started at Enhanced in a Marketing role for 5 years before moving onto Client Support.

Andy Imms

Solutions Consultant


Andy joined Enhanced in January 2020, he moved into the IT industry following six years recruiting for the IT and Digital sector, previously recruiting a number of people for Enhanced. Knowing a lot about the company and the culture, it was an easy decision to join Enhanced when the opportunity came up.

In his spare time, Andy is a West Bromwich Albion fan and also passionate runner. He has competed in races of distances ranging from 5km up to 110 miles.

David Kelly

Solutions Support Consultant


Thirty years ago, I started my first Accounting Systems Support position and have been involved with all aspects of ERPs ever since. Including Consultancy, Implementation, Project Management and Documentation. For the first 13 years I worked for a company very much like Enhanced before branching out on my own. As I’m getting on in years, I now prefer the stability of permanent employment and was lucky enough to be picked up by Enhanced.

I am a Fulham FC supporter, a cricket fan and I like cooking.

Phil Moorey

Solutions Technical Manager


Responsible for implementing business software solutions in an accurate and timely manner. This role also includes taking a customers business needs and mapping them out into logical computer lead processes.

Phil previously worked within the manufacturing sector for a local electrical/electronics company for over 10 years in many different capacities from production through to material management. Joined Enhanced in November 1998 and has worn various different hats including support, training and account management.

His hobbies are mostly anything sport related and following Yeovil Town FC.

Andrew Oborn

Head of Development


One of Enhanced’s longest serving people, his responsibilities lie in programming/development, second line support, consultancy, project management, and occasional training. Main past-times include cycling round quiet country lanes, working on the garden, Formula 1 and digital photography.

Cristian Popa

Solutions Developer


Cristian joined Enhanced in November 2018.

Originally from Romania, Cristian moved to the UK in late 2011 to study. After falling in love with the British weather, he decided to settle down after University.

After obtaining a bachelor’s degree in Computer Games and Software Development, Cristian started seeking a career in the industry and saw IT as a suitable entry point. Throughout the years, he has worn many hats in various roles, including IT support, web development, software testing, design, prototyping and implementation.

Christian enjoys spending time with his many pets, playing video games, cinema trips and working on his own video game whenever he can squeeze it in.

Kelly Turner

Solutions Support Consultant


Kelly joined Enhanced in September 2016 as Solutions Support Consultant.

Kelly started her career in the NHS as a purchase ledger clerk, training new users on the accounting software and then joining the internal IT Department.

Kelly then moved to Hall & Woodhouse in the IT department before moving on to Exchequer software as a support consultant for 14 years.

When not working, Kelly’s hobbies include kayaking, body combat, spinning, body balance and swimming. Kelly is a Mum of two girls, Neve and Sophie, and although they are both incredibly independent and a little on the naughty side, she could not imagine life without them.

Patrick Wantenaar

Solutions Consultant


Tiina Ward

Solutions Support Consultant


Tiina started her career as an ERP software consultant in Estonia. She decided to take a break after five years in the business to do some travelling and found the UK to be a wonderful place to settle down in. Tiina has worked with a few different software packages and is AAT Level 2 trained.

In her spare time she enjoys anything even remotely related to dancing, going to live music gigs, spending time with friends and family and exploring England’s vast countryside.

Paul Warwick

Solutions Support Manager


Responsible for the day to day management of the Business Solutions Support department. Paul has an NVQ in Business Administration and is AAT qualified.

His hobbies are spending time with his young family, ballroom dancing and socialising and you will often hear Paul singing his way through the day.

Culture & Customer Experience


Laura Elford

Head of HR & Talent


Laura has completed her Postgraduate CIPD Diploma in Personnel & Development which enables her to focus on the development of staff and make sure we are attracting the best talent to join Enhanced. Laura is passionate about continually developing her skills and experience whilst working in a varied HR role.

In her spare time, Laura loves to spend time with her husband, friends and family, enjoys cooking and loves to go on holiday.

Josie Weston

Head of Customer Experience and Business Support


Josie joined Enhanced in June 2019 as Customer Experience Manager.

Josie joined Enhanced in June 2019 as Customer Experience Manager. With 12 years previous experience in Business Solutions and Client Services, she is eager to support and advance our commitment to provide industry-leading customer experiences.

Josie is married and has one son, a two year old walking, talking whirlwind. She is enthusiastic about history and regularly explores heritage sites across the UK and has toured the battlefields in Europe.

Directors


James Cripps

CEO


James has worked in the I.T industry for nearly 15 years and leads the Enhanced Infrastructure Division. James is motivated by his desire to deliver exceptional customer service and has a passion for ensuring Enhanced can provide best in class technologies to help support business growth.

He has a keen interest in sports and can often be found out on the golf course. As a football fan, he likes nothing more than getting to a game or supporting his favourite team, Man United.

Jeremy Gill

Chief Financial Officer


Has worked in many sectors, from the leisure industry before finally making the move into finance. During this time he studied business management before joining Enhanced in 2001, initially in software training.

Simon White

Director


One of the founders of Enhanced in 1994, starting out as a Network Engineer. He then went into Sales & Operations in the late 90s and is unique in that he has actually experienced virtually every role in the company, hence in 2007 was appointed Managing Director, and in 2013 CEO.

Always been very sporty, ex semi-professional footballer and has run a 2:45 marathon. In 2013 he completed a stage of the Tour de France for charity including the legendary climb of l’Alpe d’Huez.

These days it’s just tennis and the occasional round of golf that interrupt his socialising with friends and spending time with his children!

Finance & Administration


Dionne Stewart

Receptionist/Administrator


Dionne’s previous roles have been in credit control and as a senior administrator for a number of years working for a high court enforcement office.

Dionne’s hobbies and interests are spending time with her friends and family and partner, shopping and socialising.

Lena James

Finance Co-ordinator


A brummie lass who moved south in 2004 with her two children. Lena’s role involves maintaining the general and subsidiary ledgers and managing cash control. She also oversees the preparation of financial statements, invoices, contracts etc as required.

Lena has gained MAAT status, having achieved her Level 4 Diploma in Professional Accounting.

Lena enjoys spending time with her family, but can also be seen in Bournemouth letting her hair down refusing to grow old gracefully.

Debbie Morris

Purchaser


Debbie is responsible for purchasing and general administration within the company.

As well as being a qualified hairdresser, she previously worked for 13 years in personnel for a multi-national corporation. Married with a daughter, Debbie enjoys shopping.

Infrastructure


David Bartlett

Senior Infrastructure Support Engineer


David joined Enhanced in January 2012.

David Has worked in IT for over 15 years, When he’s not spending time with his family, he enjoys swimming, indoor bowls, walking and sitting in the sunshine.

Anthony Chester

Infrastructure Support Engineer


Anthony joined Enhanced in August 2020 as Infrastructure Support Engineer.

His favourite part of the job is getting to help people out and make their lives a little easier. Anthony loves anything Gaming or Science-y related.

Sam Dickerson

Infrastructure Systems Engineer


Matthew Gordon

Infrastructure Support Engineer


Conrad Herring

Senior Infrastructure Support Engineer


Steven Hopkins

Infrastructure / Desktop Engineer


Steven joined Enhanced in October 2021 as an Infrastructure Engineer.

Steven began his career in the IT sector after University when studying Forensic Computing and Security. Since then, Steven has been in roles varied from 1st Line Support Engineer to Onsite Consultant.

James Hulbert

Infrastructure Engineer


Nigel Lunn

Senior Infrastructure Engineer


Nigel graduated from Bournemouth University in 2006 with a BSc (Hons) degree in Business Communication Systems. During his placement year, Nigel worked as a network engineer, and joined Enhanced in July 2010 as a Helpdesk Engineer.

He is enjoying working with like minded people and helping customers. As a farmer’s son, he still enjoys spending his spare time helping out on the farm and with his wife and children.

Jonathan McHarg

Head of Infrastructure


Jonathan joined Enhanced in September 2021 as Head of Engineering.

Jonathan began his career in 1995 working for various companies including Exxon Mobil and the UK Government as a technical consultant and project manager.

While not working, Jonathan love’s spending time with his fiancée and three children while other interests include playing guitar and piano, electronics design and designing home automation systems.

Edd Perks

Infrastructure Engineer


Edd joined Enhanced in December 2020, Ed retrained at college in his 20’s to start a career in IT. He spent a serval years working for himself before moving to an MSP and then working his way up from 1st line to Operations.

Outside of work, Edd is a family man with an active and busy life, although when he has time also a keen Carp Angler and avid sports fan.

Ashley Sandell

Infrastructure Support Engineer


Ashley has worked as a small IT team as well as for global corporate global MSP. This has allowed Ashley to be understanding to end users with both small or complex issues and resolve them accordingly.

Ashley enjoys spending time with his family, walking, cycling, swimming, and has started learning the fine art of golf.

Ben Shotter

Infrastructure Engineer


Carl Whatford

Infrastructure Support Manager


Carl joined Enhanced in July 2019 as Infrastructure Support Manager.

Carl began his career in IT in 2008 and has held various roles from 1st to 3rd line as well as Technical Consultant and Senior Engineer for Europe’s professional golf tours.

When not working, Carl love’s spending time with his wife and son while other interests include, gardening, baking and running.

Joshua Wheeler

Infrastructure Support Team Leader


Josh joined Enhanced in March 2020 as Infrastructure Support Engineer.

Josh started his career with college and an apprenticeship, leading to a wide range of knowledge around basic and more complex fixes, growing over time with 10 years experience in IT.
In his spare time, Josh is a dedicated long-term gamer and has been known to be a bit of a book worm and geek.

Sales & Marketing


Jonathan Bush

Client Relationship Manager


Jonathan joined Enhanced in 2011 and has spent his career to date, in a variety of IT roles. He looks after large number of our infrastructure clients, is involved in the day-to-day running of the infrastructure dept and is also a Microsoft Certified Solutions Associate.

Interests include playing guitar, gaming and spending time with his wife and daughter.

Lewis Green

Infrastructure Business Development Manager


Lewis is an experienced sales executive with a decade of experience working for major IT solutions providers. With a strong technical understanding he can consult businesses on how to better utilise IT investment to meet key business goals.

In his spare time, he enjoys cooking for his family and has a passion for music.

Alex Major

Marketing Executive


Alex joined Enhanced in January 2016 as Marketing Assistant.

Alex co-ordinates all marketing activity and manages our social media channels, campaigns, website and content.

 

Caroline Onslow-Bartlett

Head of Client Acquisition


Caroline joined Enhanced in July 2021 as Head of Client Acquisition; a role that nurtures new business as well as directs the overall Marketing strategy.

Caroline is an experienced sales professional having worked with national and global clients on company growth, product and brand direction since 2008.

A lover of the outdoors, playing the piano (badly!) and volunteering with community youth projects.

Gail Pilling

PR & Brand Manager


Responsible for promoting and developing the corporate brand. Advising the directors on PR opportunities and gaining as much external exposure for the company as possible.

Previously worked for 24 years for a major European fashion retailer, where she was involved in Marketing, Advertising and PR before finally becoming their Company Spokesperson. Great fan of the theatre, loves all types of music, keen badminton and bridge player and is known to enjoy the odd glass of fine wine.

Abi Saunders

Marketing Co-ordinator


Abi has a background in website development & marketing and is passionate about creating captivating content whilst supporting business growth through marketing strategies.

In her spare time, Abi enjoys playing video games with friends. You can often find her down the beach, longboarding along the promenade.