Customer Support

MEET THE TEAM

David Bartlett

Senior Infrastructure Support Engineer


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David joined Enhanced in January 2012.

David Has worked in IT for over 15 years, When he’s not spending time with his family, he enjoys swimming, indoor bowls, walking and sitting in the sunshine.

Wayne Bellows

Infrastructure Engineer


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Wayne has a Degree in Computing and brings 12 years’ experience working in IT for a variety of large and small companies. His career has taken him around the world, including time in Sydney and Dublin.

Wayne loves to travel, having backpacked through North America, New Zealand, Australia and South East Asia. His hobbies include cycling and running and can be seen at his local parkrun most Saturday mornings slightly out of breath.

Mike Blunden

Head of Solutions


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As Head of Business Solutions, Mike leads the team in providing quality software applications, systems integration and custom offerings to support clients with business efficiencies, automation and growth. Mike oversees the full lifecycle of project management, including delivery and implementation of software configuration, training, custom development and systems integration. In addition, Mike oversees the larger, more complex projects and key clients.

With extensive experience in support, consultancy and sales, Mike brings real solutions delivery experience to guide the team.

Mike is married with two children and in his spare time likes to workout, go kayaking and cooking for friends and family.

Jonathan Bush

Infrastructure Service Delivery Manager


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Jonathan joined Enhanced in 2011 and has spent his career to date, in a variety of IT roles. He looks after large number of our infrastructure clients, is involved in the day-to-day running of the infrastructure dept and is also a Microsoft Certified Solutions Associate.

Interests include playing guitar, gaming and spending time with his wife and daughter.

Anthony Chester

Infrastructure Support Engineer


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Anthony joined Enhanced in August 2020 as Infrastructure Support Engineer.

His favourite part of the job is getting to help people out and make their lives a little easier. Anthony loves anything Gaming or Science-y related.

Jo Clark

Solutions Consultant


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Jo started with Enhanced in January 2020. Jo comes with a fresh approach to Consulting with a background in Finance and Payroll, this enables her to fully support our clients in the unknown of transferring software.

Jo describes herself as approachable, dynamic and a fast learner. If she doesn’t know the answer she’s sure to go away and teach herself before giving any client the answers and assurance required.

In her spare time she enjoys spending time with her family and visiting new places.

James Cripps

Operations & Technical Director


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James has worked in the I.T industry for nearly 15 years and leads the Enhanced Infrastructure Division. James is motivated by his desire to deliver exceptional customer service and has a passion for ensuring Enhanced can provide best in class technologies to help support business growth.

He has a keen interest in sports and can often be found out on the golf course. As a football fan, he likes nothing more than getting to a game or supporting his favourite team, Man United.

Karim Descombes

Head of Engineering & Pre-Sales


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Karim joined the Enhanced in November 2018.

Karim started as an IT Trainee repairing servers, computers and printers to component level. Working his way up through the industry and fulfilling every role imaginable, he is now an Architect and primarily designing and implementing solutions. Karim has earned many professional certifications throughout his long career in IT and is a current Microsoft Certified Solutions Expert in Public and Private Cloud.

In his spare time, he acts as a taxi driver for his two young daughters taking them to various clubs and activities which he also pays for. When not chauffeuring them around he enjoys spending time and relaxing with his long-suffering girlfriend.

Laura Elford

Head of Business Support


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Laura has completed her Postgraduate CIPD Diploma in Personnel & Development which enables her to focus on the development of staff and make sure we are attracting the best talent to join Enhanced. Laura is passionate about continually developing her skills and experience whilst working in a varied HR role.

In her spare time, Laura loves to spend time with her husband, friends and family, enjoys cooking and loves to go on holiday.

Dionne Ferris

Receptionist/Administrator


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Dionne’s previous roles have been in credit control and as a senior administrator for a number of years working for a high court enforcement office.

Dionne’s hobbies and interests are spending time with her friends and family and partner, shopping and socialising.

Emma Gill

Client Support


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Emma started her working life at a local Engineering company and after 11 years and on completion of her Business Studies degree, decided on a career change. She left to work at JP Morgan Chase where she worked as a Senior Technical Help Desk Analyst before moving into Problem Management. Whilst at JPM she was outsourced to IBM Professional Services.

Following a career break to raise her two lively boys, Emma returned to work and started at Enhanced in a Marketing role for 5 years before moving onto Client Support.

Jeremy Gill

Director


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Has worked in many sectors, from the leisure industry before finally making the move into finance. During this time he studied business management before joining Enhanced in 2001, initially in software training.

Lewis Green

Infrastructure Business Development Manager


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Lewis is an experienced sales executive with a decade of experience working for major IT solutions providers. With a strong technical understanding he can consult businesses on how to better utilise IT investment to meet key business goals.

In his spare time, he enjoys cooking for his family and has a passion for music.

Simon Green

Solutions Sales Consultant


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Simon joined Enhanced in January 2018 as Solution Sales Consultant.

Simon has more than 25 years of sales & marketing experience in all areas of technology, working for large international corporates, as well as smaller IT and Communications businesses.

Having spent over 10 years in the semi-conductor industry which included the rollout of UK smart card Chip and PIN, he moved into security software sales throughout Europe, US and Middle East.

Simon is married with four children and hobbies include travel whenever possible – India, South Africa, US and Europe. He jumps at the chance of a Road Trip!

Andy Imms

Trainee Solutions Support Consultant


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Andy joined Enhanced in January 2020, he moved into the IT industry following six years recruiting for the IT and Digital sector, previously recruiting a number of people for Enhanced. Knowing a lot about the company and the culture, it was an easy decision to join Enhanced when the opportunity came up.

In his spare time, Andy is a West Bromwich Albion fan and also passionate runner. He has competed in races of distances ranging from 5km up to 110 miles.

Lena James

Finance Co-ordinator


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A brummie lass who moved south in 2004 with her two children. Lena’s role involves maintaining the general and subsidiary ledgers and managing cash control. She also oversees the preparation of financial statements, invoices, contracts etc as required.

Lena has gained MAAT status, having achieved her Level 4 Diploma in Professional Accounting.

Lena enjoys spending time with her family, but can also be seen in Bournemouth letting her hair down refusing to grow old gracefully.

Jeff Jones

Infrastructure Business Development Manager


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Jeff has worked in IT Infrastructure for over 20 years. He started his career in Electronics and Computer Engineering and moved in to a sales role soon after the desktop computing revolution was underway in the 90s.

The experience that Jeff brings covers all areas of IT including Security, Cloud, Networking and IT Support Managed Services and his consultative “listen first” approach has helped many businesses across the UK to realise their goals and make the most from their IT investments.

In his spare time he enjoys playing Golf as well as enjoying family time with his wife and three daughters.

Oscar Liggett

Infrastructure Support Engineer


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Oscar joined Enhanced in April 2018 as an Infrastructure Support Engineer.

Oscar started his career working in IT in 2010 for Bournemouth Hospital. Since then he has worked in several other organisations.

Oscar enjoys playing guitar and is quite a car fanatic – if he had the chance he’d have a flat over a 100-car garage! In his spare time, he enjoys walking and generally being outside.

A keen climber, Oscar has completed Snowdon (on the Rhyd-Ddu path which is treacherous!) and Ben Nevis and plans on battling Scafell Pike.

Nigel Lunn

Senior Infrastructure Engineer


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Nigel graduated from Bournemouth University in 2006 with a BSc (Hons) degree in Business Communication Systems. During his placement year, Nigel worked as a network engineer, and joined Enhanced in July 2010 as a Helpdesk Engineer.

He is enjoying working with like minded people and helping customers. As a farmer’s son, he still enjoys spending his spare time helping out on the farm and with his wife and children.

Alex Major

Marketing Assistant


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Alex joined Enhanced in January 2016 as Marketing Assistant.

Alex co-ordinates all marketing activity and manages our social media channels, campaigns, website and content.

 

Phil Moorey

Solutions Technical Manager


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Responsible for implementing business software solutions in an accurate and timely manner. This role also includes taking a customers business needs and mapping them out into logical computer lead processes.

Phil previously worked within the manufacturing sector for a local electrical/electronics company for over 10 years in many different capacities from production through to material management. Joined Enhanced in November 1998 and has worn various different hats including support, training and account management.

His hobbies are mostly anything sport related and following Yeovil Town FC.

Debbie Morris

Purchaser


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Debbie is responsible for purchasing and general administration within the company.

As well as being a qualified hairdresser, she previously worked for 13 years in personnel for a multi-national corporation. Married with a daughter, Debbie enjoys shopping.

Andrew Oborn

Head of Development


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One of Enhanced’s longest serving people, his responsibilities lie in programming/development, second line support, consultancy, project management, and occasional training. Main past-times include cycling round quiet country lanes, working on the garden, Formula 1 and digital photography.

Gail Pilling

PR & Brand Manager


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Responsible for promoting and developing the corporate brand. Advising the directors on PR opportunities and gaining as much external exposure for the company as possible.

Previously worked for 24 years for a major European fashion retailer, where she was involved in Marketing, Advertising and PR before finally becoming their Company Spokesperson. Great fan of the theatre, loves all types of music, keen badminton and bridge player and is known to enjoy the odd glass of fine wine.

Maria Plevin

Infrastructure Team Leader


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Maria joined Enhanced in September 2020 as Infrastructure Team Leader.

Maria’s career in IT started just 9 years ago after a 19-year career as a graphic designer. Maria brought with her some great mac skills which she honed over the 9 years.

Maria’s spare time is mostly consumed by her family but she still finds time to learn and is currently studying crystal healing.

 

Cristian Popa

Solutions Developer


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Cristian joined Enhanced in November 2018.

Originally from Romania, Cristian moved to the UK in late 2011 to study. After falling in love with the British weather, he decided to settle down after University.

After obtaining a bachelor’s degree in Computer Games and Software Development, Cristian started seeking a career in the industry and saw IT as a suitable entry point. Throughout the years, he has worn many hats in various roles, including IT support, web development, software testing, design, prototyping and implementation.

Christian enjoys spending time with his many pets, playing video games, cinema trips and working on his own video game whenever he can squeeze it in.

Matthew Powell

Senior Infrastructure Support Engineer


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Matthew joined Enhanced in October 2019 as Senior Infrastructure Support Engineer.

Matthew started his IT Career in 2007 as a 1st Line Support Engineer after learning to repair his own PC at home. Since then he’s moved between several organisations in search of the challenge to boost his experience and satiate his hunger for knowledge.

Matthew loves to work on anything electronic or mechanical whether it’s his PC, smart home setup or his Volvo V50 T5. Completely dedicated to his young Son, Matthew makes sure his boy is living the best life he can!

Jordan Sieg Hogg

Cloud Infrastructure Engineer


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Jordan’s IT career started in 2011 as an IT apprentice and has progressed through multiple roles to a Cloud Infrastructure Engineer. Jordan is now primarily focused on improving his Microsoft Public Cloud knowledge having certified in both Microsoft 365 and Azure at a fundamental level. He is currently studying to become a Microsoft Certified Azure Administrator Associate.

You can normally find Jordan eating out and enjoying a drink with friends. He loves a good holiday and always gets involved, especially at the karaoke bar.

Kelly Turner

Solutions Support Consultant


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Kelly joined Enhanced in September 2016 as Solutions Support Consultant.

Kelly started her career in the NHS as a purchase ledger clerk, training new users on the accounting software and then joining the internal IT Department.

Kelly then moved to Hall & Woodhouse in the IT department before moving on to Exchequer software as a support consultant for 14 years.

When not working, Kelly’s hobbies include kayaking, body combat, spinning, body balance and swimming. Kelly is a Mum of two girls, Neve and Sophie, and although they are both incredibly independent and a little on the naughty side, she could not imagine life without them.

Tiina Ward

Solutions Support Consultant


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Tiina started her career as an ERP software consultant in Estonia. She decided to take a break after five years in the business to do some travelling and found the UK to be a wonderful place to settle down in. Tiina has worked with a few different software packages and is AAT Level 2 trained.

In her spare time she enjoys anything even remotely related to dancing, going to live music gigs, spending time with friends and family and exploring England’s vast countryside.

Paul Warwick

Solutions Support Manager


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Responsible for the day to day management of the Business Solutions Support department. Paul has an NVQ in Business Administration and is AAT qualified.

His hobbies are spending time with his young family, ballroom dancing and socialising and you will often hear Paul singing his way through the day.

Josie Weston

Customer Experience Manager


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Josie joined Enhanced in June 2019 as Customer Experience Manager.

Josie joined Enhanced in June 2019 as Customer Experience Manager. With 12 years previous experience in Business Solutions and Client Services, she is eager to support and advance our commitment to provide industry-leading customer experiences.

Josie is married and has one son, a two year old walking, talking whirlwind. She is enthusiastic about history and regularly explores heritage sites across the UK and has toured the battlefields in Europe.

Carl Whatford

Infrastructure Support Manager


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Carl joined Enhanced in July 2019 as Infrastructure Support Manager.

Carl began his career in IT in 2008 and has held various roles from 1st to 3rd line as well as Technical Consultant and Senior Engineer for Europe’s professional golf tours.

When not working, Carl love’s spending time with his wife and son while other interests include, gardening, baking and running.

Joshua Wheeler

Infrastructure Support Engineer


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Josh joined Enhanced in March 2020 as Infrastructure Support Engineer.

Josh started his career with college and an apprenticeship, leading to a wide range of knowledge around basic and more complex fixes, growing over time with 10 years experience in IT.
In his spare time, Josh is a dedicated long-term gamer and has been known to be a bit of a book worm and geek.

Simon White

CEO


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One of the founders of Enhanced in 1994, starting out as a Network Engineer. He then went into Sales & Operations in the late 90s and is unique in that he has actually experienced virtually every role in the company, hence in 2007 was appointed Managing Director, and in 2013 CEO.

Always been very sporty, ex semi-professional footballer and has run a 2:45 marathon. In 2013 he completed a stage of the Tour de France for charity including the legendary climb of l’Alpe d’Huez.

These days it’s just tennis and the occasional round of golf that interrupt his socialising with friends and spending time with his children!

Trudie Whitmarsh

Solutions Consultant


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Trudie has spent 28 Years within the Accounting Dealership market. Responsible for implementing and training on Access Dimensions accounting software, Pegasus Opera 3, and subsidiary packages. Trudie has experience with other accounting software from various other brands which shall remain nameless!

Supporting, Installing, Project Managing and Training. Trudie is never happier then when she is leading customers through the whole new accounting software process. Hobbies include films, socialising, gym and sports.

Alison Whittle

Solutions Support Consultant


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Alison joined Enhanced in July 2019 as Solutions Support Consultant.

Alison started her IT journey 20+ years ago with an Accounting Software House implementing, project managing, training and supporting back office systems into building societies and private banks. Following a ‘gap’ year in Spain, Alison joined a leading Estate Agent and Property Services Group and built a data and reporting team to bring together information from 25+ systems. A relocation to Dorset in 2015 found her in a Market Place Fulfilment Centre as Finance Manager and part of the role was to enhance their warehouse accounting system.

When not in the office she’ll be found in her garden!