A solution to rapidly streamline data capture and business processes
Currys are committed to building a business that can constantly adapt to meet the ongoing needs of its customers. Helping everyone enjoy amazing technology, Currys is a omnichannel retailer operating online and instore.
THE CHALLENGE.
Currys was formed by the merger of Dixons Retail and the Carphone Warehouse Group in 2014. The scale of the merger and subsequent growth of the business presented significant information challenges. Legacy processes quickly became outgrown and small solution silos did not align with the group’s new open and collaborative culture.
Over 15,000 colleagues working from 1,000+ UK locations needed a simple and consistent means to streamline data capture, share it within the business and process it appropriately. In the past this had been addressed by various combinations of email, paper, spreadsheets and other standalone practices.
THE SOLUTION.
Castrum was chosen to deliver a group-wide platform deployment, rather than a custom solution that would likely be outdated before it was even completed. Based on Curry’s initial brief, Castrum delivered over 90% of the desired functionality through standard solution modules, enabling both rapid rollout and a clear return on investment.
Today, Castrum successfully manages a wide variety of core processes within the business and has been integral to the consolidation of many others. Furthermore, the number of legacy systems has been significantly reduced along with the overall number of disparate processes.
THE RESULTS.
- Clear visibility of stock to quickly identify resource bottlenecks.
- Efficient processes with instant feedback through dashboards.
- Well-established security and audits for industry compliance.
THE BENEFITS.
- A critical support tool implemented with the business.
- Efficiently connect and collaborate with employees and teams.
- Enhanced customer experience alongside high staff engagement.
“Castrum has a unique ability to capture information via its electronic forms and then manage it through a series of defined stages. The forms are flexible enough to cater for our broad range of scenarios, with validation and rules to ensure that we capture everything accurately up front. The workflow module then delivers this information to those teams within the organisation who are best suited to deal with it. Along the way, colleagues can review progress and collaborate quickly and easily when required.”
Harry Alsop
Business Application Owner
Currys
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