Waste management operations are highly regulated and bound by a legal duty of care (DOC). This legal duty means there is a system of certification for waste production, collection, recovery and disposal. As a result, DS Smith issues its service providers and direct customers with the required DOC certificates, which detail locations, quantities and materials. These certificates require acceptance and signatures to achieve full compliance status.
Management and administration costs were constantly rising due to the increasing quantity of DOC certificates DS Smith needed to produce in order to comply with legislation. There was also an increase in printing, postage and storage/archiving costs for paper certificates, placing a burden on resources. The organisation also wanted an efficient audit tool to automate data processes, stemming from an improved data trail that was more cohesive and accessible.