23rd June 2021
Award-winning business technology solution provider, Enhanced, has recently appointed Josie Weston to the newly created role of Customer Experience Manager.
With over twelve years spent in customer service, operations and project management roles, Josie joins the Poole-based company looking to further improve the already exceptionally high standards of service offered to Enhanced clients.
Her most recent position saw her head the operational excellence team at Exela Technologies. The role involved visiting sites across the UK and Ireland to review service levels, internal procedures and give guidance to directors on the future direction of the business. These skills proved particularly key to Enhanced when recruiting for the new role.
“Having experienced significant growth in the past ten years, taking our business to a turnover of more than five million, exceptional customer experience has always been one of our core objectives. To prove our commitment to this, we’ve created the new role to take us to the next level and beyond. I’m truly excited to see where this will take us.” remarked Simon White, Enhanced CEO.
Josie will be working closely with Enhanced’s HR & Talent Manager Laura Elford and the senior management team to redesign internal customer service processes at every touch point, with a view to further differentiating themselves from other technology companies in the region.
“We are celebrating our 25th anniversary this year and the business is in the best shape it’s ever been, but we still want to push on and take it even further. We’re targeting growth of a further three million turnover and we want to be known for our exceptional customer service. This is where Josie’s skills and experience will come into play.”
Born in Poole and a former student of Lytchett Minster School, Josie has a two-year old son and in her spare time enjoys history, travelling and the performing arts.