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The Bournemouth English Book Centre

The Bournemouth English Book Centre

The Bournemouth English Book Centre (BEBC), formed in 1974, was Britain's first specialist bookshop supplying books and aids for the teaching of English as a Foreign Language. BEBC supply schools, colleges, universities, teachers, teacher trainees and students in the UK, Europe and the Rest of World.

Now the UK’s largest stockist of English Language teaching materials (Books, CDs, DVDs) BEBC’s policy is to process all orders within 24 hours of receipt of order.

The challenge

BEBC had long been struggling with cumbersome, highly modified and non-user friendly software. They wanted to make changes and introduce new processes to streamline and improve their growth and efficiency in a fast growing industry.

The solution

After a full system audit and working closely with BEBC, Enhanced were able to upgrade their existing system, Access Dimensions, and tailored custom solutions enabled them to keep up with the latest version of the operating system.

The results

A significant improvement to the speed and efficiency of their business which was not only noticed internally but also by their customers. After just 18 months BEBC feel they are now working with a local company who think outside the box, helping them improve their reputation and who are always on hand to help and advise.

The benefits

  • Speeding up of all processes
  • Data taken from system straight into annual catalogue
  • Despatch data linked to carriers
  • Extremely user friendly
  • Efficient e-commerce integration resulting in fewer telephone calls
  • System has made the business more time efficient
  • Human error reduced.

“At last we have found a company who really understand our business and our aims. In fact we have come to think of Enhanced as ‘the human face of IT Support’. It is great to work with a local company who are reliable, friendly and interested in what WE do, why and how.”

Rosy Jones, Business Operations Coordinator, BEBC

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