Our Customer Support Portal allows our customers to raise new support tickets in a matter of minutes, without having to pick up the phone. Queries such as technical problems, application support and user requests can all be submitted to the Enhanced Support Team via the new portal. If any additional information is required to solve the support query, a member of the Enhanced Customer Support Team will call the user.
Customers can view their active and closed tickets to monitor ongoing progress. To provide additional visibility, authorised users such as managers can gain access to view all logged tickets for their company.
Upon completion of the support ticket, users will receive an email notification to confirm the issue has been resolved, and customers can rate their experience.