David joined Enhanced in January 2012.
David Has worked in IT for over 15 years, When he’s not spending time with his family, he enjoys swimming, indoor bowls, walking and sitting in the sunshine.
CUSTOMER SUPPORT
CUSTOMER SERVICE IS THE LIFEBLOOD OF ANY BUSINESS.
No one agrees with this statement more than the Customer Support team at Enhanced. As National Award winners for their customer service, the team is dedicated to continually improving the service and support they offer their customers. Whatever the problem, however big or small, the team are there to help.
Email us
support@
enhanced.co.uk
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Connection
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Customer
Support Portal
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CUSTOMER SUPPORT PORTAL.
Our Customer Support Portal allows our customers to raise new support tickets in a matter of minutes, without having to pick up the phone. Queries such as technical problems, application support and user requests can all be submitted to the Enhanced Support Team via the new portal. If any additional information is required to solve the support query, a member of the Enhanced Customer Support Team will call the user.
Customers can view their active and closed tickets to monitor ongoing progress. To provide additional visibility, authorised users such as managers can gain access to view all logged tickets for their company.
Upon completion of the support ticket, users will receive an email notification to confirm the issue has been resolved, and customers can rate their experience.
REGISTRATION IS EASY.
To register, simply visit helpdesk.enhanced.co.uk and Register as a New User. If you have logged a ticket with Enhanced from October 2018 onwards, you could already be registered, in which case please choose Forgotten Password.
Of course, customers can still log tickets via email or phone, we would encourage our customers to use whichever method they prefer.
OUR SUPPORT TEAM
Kelly joined Enhanced in September 2016 as Solutions Support Consultant.
Kelly started her career in the NHS as a purchase ledger clerk, training new users on the accounting software and then joining the internal IT Department.
Kelly then moved to Hall & Woodhouse in the IT department before moving on to Exchequer software as a support consultant for 14 years.
When not working, Kelly’s hobbies include kayaking, body combat, spinning, body balance and swimming. Kelly is a Mum of two girls, Neve and Sophie, and although they are both incredibly independent and a little on the naughty side, she could not imagine life without them.
Tiina started her career as an ERP software consultant in Estonia. She decided to take a break after five years in the business to do some travelling and found the UK to be a wonderful place to settle down in. Tiina has worked with a few different software packages and is AAT Level 2 trained.
In her spare time she enjoys anything even remotely related to dancing, going to live music gigs, spending time with friends and family and exploring England’s vast countryside.
Responsible for the day to day management of the Business Solutions Support department. Paul has an NVQ in Business Administration and is AAT qualified.
His hobbies are spending time with his young family, ballroom dancing and socialising and you will often hear Paul singing his way through the day.
Carl joined Enhanced in July 2019 as Infrastructure Support Manager.
Carl began his career in IT in 2008 and has held various roles from 1st to 3rd line as well as Technical Consultant and Senior Engineer for Europe’s professional golf tours.
When not working, Carl love’s spending time with his wife and son while other interests include, gardening, baking and running.
Josh joined Enhanced in March 2020 as Infrastructure Support Engineer.
Josh started his career with college and an apprenticeship, leading to a wide range of knowledge around basic and more complex fixes, growing over time with 10 years experience in IT.
In his spare time, Josh is a dedicated long-term gamer and has been known to be a bit of a book worm and geek.
Alison joined Enhanced in July 2019 as Solutions Support Consultant.
Alison started her IT journey 20+ years ago with an Accounting Software House implementing, project managing, training and supporting back office systems into building societies and private banks. Following a ‘gap’ year in Spain, Alison joined a leading Estate Agent and Property Services Group and built a data and reporting team to bring together information from 25+ systems. A relocation to Dorset in 2015 found her in a Market Place Fulfilment Centre as Finance Manager and part of the role was to enhance their warehouse accounting system.
When not in the office she’ll be found in her garden!