FULLY MANAGED
IT SUPPORT.
Trident Maritime Systems (formally AGI) manufactures a wide range of instruments and systems for the defence industry. Trident products are in use worldwide, across 50 countries. They have built up a reputation for high quality, well-engineered products. These products employ electronic, electromechanical and optical technologies.
THE CHALLENGE.
Their existing IT systems were outdated. The system was unable to support their applications and ongoing security requirements. Trident Maritime wanted to expand their defence contracts. Because of this, it was vital their business worked with a partner that excelled in IT security. Their partner would need to understand the IT implications of the defence contracts. Therefore, It would be essential to provide Trident with strategic IT security solutions.
THE SOLUTION.
Enhanced refreshed Trident’s core IT infrastructure. This entailed updating networking, servers and storage to provide a flexible and robust platform. Their emails were moved from Exchange on-premises to Microsoft 365 to take advantage of a Microsoft managed platform. Alongside emails, it provides integration with security and management functions, all within the Enterprise Mobility and Security service.
Enhanced provides an ongoing Fully Managed IT Support service. This consists of a blend of onsite engineering alongside a remote service desk.
Core to Trident’s requirements was the ability to work with a partner that could act as a virtual IT Director. Providing expert advice in developing an IT strategy is essential.
A suite of tools was installed to provide IT security solutions, through active network and security monitoring. Measures and policies are implemented to meet UK Cyber Essentials Plus accreditation. Any other Defence industry accreditations measured and implemented to fit security measures.
THE RESULTS.
- Fully refreshed core Infrastructure
- Managed Service Partner
- Additional layers of security with proactive monitoring
- Strategic support
- Cyber Essentials Plus accredited
- Cyber Security Awareness Training
- Microsoft Teams Rooms
THE BENEFITS.
Collaboration – Teams Meeting rooms have enabled Trident to transform traditional meeting spaces. Trident now offer collaborative workspaces for staff and customers.
On-site Support – Comprehensive support model, combining remote and on-site support.
Competitive Advantage – Support business growth through The Cyber Essentials Plus accreditation. This accreditation means Trident are eligible to bid for UK Government and MOD contracts.
Remote Working – The remote service desk and “ticketing” system has enabled us to navigate smoothly through the new world of “remote working” during the current COVID-19 pandemic.
“Using Enhanced takes away one of the big headaches as a CFO that I have about IT.”
David Hyde
Group Managing Director
Trident Martime Systems
DOWNLOAD THE CASE STUDY.
Download the full case study here, and find out more about how we helped Trident.
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